Collaborative exception management and transparency are cornerstones of the A3 Freight Payment solution. All exceptions that prevent a freight invoice from being paid are reported and managed in our Resolve application. Upon logging into Resolve, users are presented with a list of actionable items that are organized by aging and reason, allowing users to quickly work the oldest exceptions first.
A3 Freight Payment account managers proactively manage all exceptions, regardless of responsibility for resolution. This approach ensures clients, carriers, and A3 Freight Payment staff are informed and engaged in resolving discrepancies. At any time, A3 Freight Payment, the client, and the carrier can access information and know exactly what is not being paid, the aging, why it is an exception, and whose responsibility it is to resolve, giving you 100% transparency to the issues that are preventing processing.